BOIBÁ FAQ’S
SIZING & FIT
How do I know my boibá size?
We offer live chat support on our website to help you find your perfect fit with personalized guidance. You can also reach us at team@boiba.co. For quick reference, be sure to check out our Size Guide for detailed sizing information.
Do your bikinis run true to size?
Yes, our bikinis run true to size. However, we recommend checking our Size Guide to find the best fit for you and ensure maximum comfort and confidence.
SHIPPING
How long will my order take to arrive?
4-8 business days once the order has been processed.
How much is shipping?
United States: Free shipping on orders over $145. $15 flat rate under $145 Europe: $35 flat rate
Latin America and Canada: $25 flat rate
Guatemala: $6.47 flat rate
Will I have to pay any duties and taxes on top of my order?
You may be liable for import duties, customs fees, and taxes depending on the
destination country. These charges are typically due at the time of delivery and
are not included in your order total. boibá does not control or collect these fees,
and they vary by country, so we recommend contacting your local customs office for more information if you're unsure.
Please note: Orders shipped to the United States under $800 are not subject to import duties or tariffs under current trade regulations.
RETURNS & EXCHANGES
What’s your return policy?
Yes, you can return your item for store credit or a size exchange, based on availability.
To initiate a return, please email us at team@boiba.co to request approval. Only items that have been pre-approved will be accepted.
Once your return is approved, we will provide a shipping label. The customer is
responsible for paying the shipping fee directly at FedEx or DHL before sending the item back to us.
Can I exchange for a different size or style?
You can exchange your item for store credit or a size exchange, based on availability.
Are sale items final sale?
Yes, all sale items are final sale
What if the item I receive is damaged or faulty?
We take great care to ensure every Boibá piece meets our quality standards. However, if you receive a damaged or faulty item, please email us at team@boiba.co so we can review the issue as soon as possible and assist you accordingly.
How can I track my order?
When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please email at team@boiba.co
ORDERS & PAYMENTS
How can I track my order?
When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please email at team@boiba.co
What payment methods does boibá accept?
We accept Visa and Mastercard credit cards.
Is it safe to purchase online?
Absolutely! We do not store any credit card details, nor do we share your personal information with any third party
How can I contact you?
Email us at team@boiba.co
PRODUCT CARE
How do I take care of my boibá swimwear?
Hand wash cold. Dry in shade. Do not spin dry. Do not bleach. Rinse after contact with salt water or chlorine. Avoid rough surfaces and accessories. Do not leave soaking when washing.